These terms apply to orders placed with Olivia's Gastronomy, Triq il-Kbira, Qormi, Malta (VAT MT27830136), through this website, by phone, email or WhatsApp.

Orders

When you send an order or order request, we'll confirm availability, delivery and the final price with you. A contract is formed when we confirm your order. We may decline orders, for example if an item is unavailable or a price was displayed in error.

Prices and payment

Prices are in euro and include VAT. Delivery charges are shown before you confirm. Payment can be made on delivery, by bank transfer/Revolut, or online by card where available.

Delivery

We deliver across Malta and Gozo — see delivery information. Delivery times are estimates; we'll keep you informed of any delay.

Your right to cancel

For distance purchases you normally have 14 days to cancel non-perishable, unopened goods (such as soaps or sealed hampers without fresh items) after delivery. For hygiene and food-safety reasons, opened food products and personalised or custom-made hampers cannot be returned unless faulty.

Damaged or incorrect items

Please check your order on arrival and tell us within 48 hours if anything is damaged, missing or incorrect. We'll replace it or refund you.

Allergens and storage

Our products are natural foods. Honey must not be given to infants under 12 months. Ask us if you have any allergy questions before ordering.

Complaints and law

Contact us first at info@oliviasgastronomy.com — we'll do our best to put things right. These terms are governed by the laws of Malta, and nothing in them affects your statutory consumer rights.

Please review these terms with your advisor before going live.

Terms of sale